This website (site) is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using Seren Popi Jewellery site and/or by placing an order with me, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and conditions, you should discontinue the use of the site.

If you have any questions relating to these Terms and Conditions, please do not hesitate to contact me via email info@serenpopijewellery.co.uk

Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by me, before dispatch. Should there be a problem, I will get in contact with you.

Once I have fulfilled your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Seren Popi Jewellery and is now being shipped to your specified address. Please keep an eye on your spam/ junk folder.

My Right to Cancel an Order

Should I be unable to accept an  order, I will be in contact with you regarding how we can next proceed.

Non-acceptance of an order may be the result of : An unauthorised payment

I will aim to be in contact with you as soon as a problem occurs so that we can find a resolution.

I take all reasonable care to ensure that product information displayed on this site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. I aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, I will get in touch with you.

Every care is taken to ensure that the description and specifications of the jewellery is correct. Images of the jewellery are representative as a slight variation in the actual product may occur.

Please contact me if you are unhappy with any of the items you receive and I will happy to help. Please note that earrings are not accepted for returns.

Please note that the prices of items on this site are liable to change at any time. These changes will not affect orders that have been placed before this time.

All prices displayed on the site will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.

Upon receipt of an order and confirmation of payment in full, I aim to despatch within 1-2 Working days. Should there be a delay, for any reason, I will contact you to discuss how you wish to proceed.

I aim to provide the best quality products and service. If you are not completely satisfied with your order, please email me on info@serenpopijewellery.co.uk  to confirm return of the goods. I  require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch.

Delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited.

Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform me of any damage within three days of receiving the order.

Refunds will be processed according to the method of payment originally used for your order.

Earrings or products that have been personalised in any way are non-returnable, unless damaged in transit.

Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.

“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email or promotional material received.
Promotional discount codes offered by Seren Popi Jewellery are only valid until the date specified and delivery charges will still apply.

If you return an item for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. I will therefore refund you the original price of the item, less the value of the code used.

Privacy Policy

At Seren Popi Jewellery, we respect your privacy and are committed to keeping your personal information safe. This policy explains what information we collect, how we use it and the choices you have about how your information is used.

Information We Collect

When you visit our website, create an account, make a purchase or contact us, we may collect personal information such as your name, email address, telephone number, billing and delivery address, payment-related information and details of your purchases.

We may also collect information about how you interact with our website, including pages visited, products viewed, browsing activity, device information and how you found our online store.

How We Use Your Information

We use the information you provide to:

• Process and fulfil orders, arrange deliveries and manage returns.
• Respond to enquiries and provide customer support.
• Keep you updated about your orders and purchases.
• Improve our website, products and customer experience.
• Understand customer interests and shopping habits.
• Create relevant marketing campaigns and offers, where permitted by law and in accordance with your marketing preferences.

We will not send you promotional emails unless you have given the necessary consent or we can rely on another lawful basis, such as the applicable existing-customer marketing exemption.

Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we use trusted service providers, including Shopify and Google Analytics, to help us operate our website, process orders and understand how visitors interact with our online store. These providers may process certain information on our behalf in accordance with applicable data protection laws and their relevant privacy arrangements.

We use Google Analytics 4 to analyse website traffic, visitor behaviour and general audience demographics. Where available, this may include aggregated information about visitor age groups, gender and interests. This helps us understand our audience, improve our website and make our jewellery and marketing more relevant to our customers.

We will never use your personal information for unsolicited cold calling.

Cookies and Your Consent

Cookies are small text files stored on your device when you visit a website. They help websites function properly and can also collect information about how visitors use a website.

Our website uses cookies and similar technologies for purposes including:

• Essential website functionality, such as shopping basket and checkout features.
• Remembering certain preferences and settings.
• Website analytics, helping us understand how visitors use our store.
• Improving website performance and customer experience.

Some cookies are essential for our website to function, while others, such as analytics cookies, are optional.

Where required, we will ask for your consent before placing or using non-essential cookies and similar tracking technologies. You can choose to accept or reject optional cookies, or manage your preferences through our cookie consent banner.

You can change or withdraw your cookie consent at any time through the cookie settings available on our website. You can also manage cookies through your browser settings, although blocking essential cookies may affect some website functionality.

Data Storage and Retention

We only keep your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, managing our business and meeting legal, accounting and tax obligations.

How long information is retained will depend on the type of information and the reason it was collected. For example, purchase and transaction records may need to be retained for statutory accounting and tax purposes.

Analytics information is retained in accordance with the retention settings configured within Google Analytics.

When personal information is no longer required, we will take appropriate steps to securely delete it or anonymise it.

Keeping Your Information Safe

We take appropriate steps to protect your personal information against unauthorised access, loss, misuse or disclosure. Our website and checkout are operated through Shopify, which provides security measures to help protect customer information.

Although we take reasonable precautions, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Under UK data protection law, you have certain rights regarding the personal information we hold about you. These may include the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request that we delete your personal information where there is no lawful reason for us to continue holding it.
• Restriction: Ask us to restrict how we use your information in certain circumstances.
• Objection: Object to certain types of processing, including direct marketing.
• Data portability: Request a copy of certain information in a commonly used electronic format.
• Withdraw consent: Where we rely on your consent, you can withdraw it at any time. This does not affect processing carried out before consent was withdrawn.

If you would like to exercise any of these rights or have questions about how we use your information, please contact us through our website. We will respond in accordance with applicable data protection requirements.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.

Third-Party Websites

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of external websites, so we recommend checking their individual privacy policies when visiting them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. Any updates will be published on this page.

Disclaimer

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Seren Popi Jewellery cannot accept any liability for any loss arising out of direct or indirect use of this information. I reserve the right to change the data, references, product
specifications, pricing or otherwise amend the contents in full or part at any time without notice.